What are your delivery times?
We typically ship within 1-3 business days from your order. You will receive a tracking number and estimated arrival as soon as your order ships. Delivery times vary based on the destination.
How much will shipping cost?
We offer free shipping across Canada on orders over $50.
On orders under $50, we offer flat-rate shipping for $10 in Ontario and Quebec and $15 for the rest of Canada.
US orders will receive a custom total for shipping during checkout. US customers are responsible for paying any applicable customs duties and fees.
Do you offer worldwide shipping?
Sorry, we currently only ship within Canada and the US.
Is your shipping carbon-neutral?
Yes! We offer complimentary carbon-neutral shipping on all orders (yay!)
Where can I buy your products?
How do I care for my candle or reed diffuser?
Candles: Check out our Candle Care guide for helpful tips to get the most out of your candles
Reed Diffusers: Simply flip the reeds once a week or as needed to refresh the scent. Keep the reeds free of dust and away from direct sunlight. Read the label on your reed diffuser for more tips.
How do I return or exchange my product?
We hope that you’ll love your order when it arrives but if something isn’t right we are happy to help.
Scent not quite right for you? You can exchange it for a different scent.
See our full return and exchange policy here
Are your products vegan and cruelty-free?
Yes, all of our products are vegan and cruelty-free. We only use clean, quality ingredients and sustainable packaging (you won't find any parabens, phthalates or other yucky ingredients here!)